Terms and Conditions dewa89 – Platform Usage Guide

1Definitions & Scope of Agreement

"dewa89", "we", "our platform" or "the company" refers to the operator of the dewa89 online entertainment platform, accessible at dewa89.bio and all associated subdomains and mobile applications.

"Member", "you" or "user" refers to any individual who has registered an account and uses the services of dewa89. "Services" encompasses all games, platform features, payment systems, promotions and customer support provided by dewa89.

These Terms and Conditions apply to all services provided by dewa89, including but not limited to slot games, sports betting, bingo, Live Casino, and any new services that may be introduced in the future.

2Member Eligibility

To register and use the dewa89 platform, you must meet all of the following eligibility requirements:

• Be at least 21 years old on the date of registration.
• Located in a region or country that does not legally prohibit online gambling activities.
• Has never been prohibited or suspended from using the dewa89 platform previously.
• Registering under your own name and not on behalf of a third party.
• Having full legal capacity to enter into a binding agreement.
• Is not currently enrolled in any self-exclusion or gambling break program.

Dewa89 reserves the right to request proof of age and identity at any time. If it is established that a member does not meet these eligibility requirements, the account will be closed immediately and any remaining funds returned subject to an internal investigation.

3Account Registration

Each member is only permitted to hold one (1) active account at dewa89 at any one time. Multiple account registrations by the same individual — whether using different names, email addresses, phone numbers, IP addresses, or devices — are strictly prohibited and will result in all accounts being closed.

During registration, you are required to provide accurate, truthful, and complete information including your full name, date of birth, mobile number, and a valid email address. This information is used for identity verification (KYC) and withdrawal processing purposes.

• The registered name must match the name on your official identification document.
• The linked bank account must be held in the same member's name.
• Your password must be kept confidential and must not be shared with any party.
• Members are fully responsible for all activities that occur within their account.

Dewa89 will carry out KYC verification before processing a member's first withdrawal or when transactions reach a certain threshold. Documents that may be required include a copy of your MyKad, bank statement or other supporting documents deemed necessary by our compliance team.

4Fund Deposits & Withdrawals

Dewa89 supports a wide range of payment methods popular in Malaysia, including FPX, DuitNow, Touch 'n Go eWallet and GrabPay. All deposits are processed instantly once the transaction is confirmed by the payment provider.

Deposit limit: Minimum and maximum deposit limits vary depending on the selected payment method. The latest limit information can be found on the deposit page within your account.

Withdrawal process: Withdrawals are processed within the designated timeframe once a request has been submitted and KYC verification is complete. dewa89 strives to process all withdrawals as quickly as possible.

• Withdrawals may only be made to a bank account registered in the member's name.
• Dewa89 reserves the right to delay withdrawals for security review or compliance purposes.
• Funds deposited for wagering purposes cannot be reclaimed solely on the grounds of a change of mind.
• Any transaction fees charged by the bank or payment provider are the member's responsibility.
• Daily and monthly withdrawal limits apply and can be reviewed in your account settings.

5Bonuses & Promotions

Dewa89 offers a variety of bonuses and promotions from time to time, including welcome bonuses, deposit bonuses, cashback, referral bonuses and special festive promotions. Each promotion is subject to specific terms and conditions as stated on the relevant promotions page.

Rollover requirement: All bonuses are subject to the specified rollover (turnover) requirements before bonus funds can be converted into withdrawable cash. Rollover requirements vary by bonus type.

• Bonuses may only be credited to eligible accounts in accordance with the promotion's terms.
• Only one bonus may be active at a time unless otherwise stated.
• Bonuses cannot be transferred or sold to other members.
• Dewa89 reserves the right to cancel bonuses without notice if abuse is detected.
• Winnings from free spins are subject to the specified rollover requirements.
• Dewa89 reserves the right to modify, suspend or terminate any promotion at any time.

6Game Rules

All games offered on the dewa89 platform use certified random number generators (RNG) or are operated by licensed third-party providers. The results of all games are final and cannot be disputed unless there is clear evidence of a technical failure.

Dewa89 is not liable for interruptions to a member's internet connection during an active game session. In the event of a technical disruption on the platform's end, any affected bets will be resolved in accordance with the established dispute resolution policy.

• Minimum and maximum wagering limits vary by game and are displayed within the game interface.
• Dewa89 reserves the right to void bets placed after the result is known (late betting).
• Any winnings resulting from technical malfunctions or software errors are void.
• Members are not permitted to use external software, bots or automated methods to play.
• Sports Betting is subject to specific rules stated in the sports section of the platform.

7Prohibited Activities

The following are strictly prohibited on the dewa89 platform and constitute a violation of these Terms and Conditions:

• Registering or using more than one account simultaneously.
• Using false identity information or another person's identity during registration.
• Using bots, automated software, scripts, or third-party tools to play or manage your account.
• Engaging in any form of fraud, forgery, or financial misconduct.
• Exploiting technical errors or system vulnerabilities to gain an unfair advantage.
• Conducting money laundering activities through the dewa89 platform.
• Colluding with other players to manipulate game outcomes or bonuses.
• Transferring funds between different member accounts without dewa89's approval.
• Threatening, insulting, or harassing dewa89 customer support staff.

8Account Closure & Suspension

Dewa89 reserves the right to suspend or close any member's account at any time and without prior notice under the following circumstances:

• Violating any provision of these Terms and Conditions.
• Providing false or misleading information during registration or KYC verification.
• Suspected involvement in fraudulent activity or money laundering.
• Upon request by law enforcement authorities.
• If there are applicable regulatory or legal compliance requirements.

Members may also request voluntary account closure at any time by contacting the dewa89 customer support team. Any valid remaining funds will be returned upon completion of the verification process, subject to related investigations if required.

9dewa89 Liability Limits

Dewa89 provides an online entertainment platform on an "as-is" basis. While we strive to ensure uninterrupted platform operation, we cannot guarantee that the service will always be free from technical errors, disruptions or unexpected downtime.

To the extent permitted by applicable law, dewa89 is not liable for:

• Loss of profits, revenue, or data arising from the use of or inability to use the platform.
• Indirect, incidental, or consequential damages arising from the use of our services.
• Losses arising from internet connection disruptions or device failures on the member's end.
• Actions by third parties including game providers or payment processors.

10Privacy Policy & Data Protection

Dewa89 is committed to protecting the personal information of all members. Personal data collected during registration and platform use is processed in accordance with the dewa89 Privacy Policy, which can be accessed at Privacy Policy page ours.

In summary, dewa89 collects and uses your personal data for the following purposes:

• Identity verification and KYC compliance.
• Processing financial transactions including deposits and withdrawals.
• Account management and customer support services.
• Sending promotional information and platform updates (can be unsubscribed at any time).
• Fraud prevention and platform security monitoring.

Dewa89 will not sell or disclose members' personal information to third parties without consent, except as required by law or court order.

11Responsible Gambling

Dewa89 fully supports responsible gaming practices. We believe that gambling should be purely a form of entertainment — not a primary source of income or a way to resolve financial difficulties.

Our platform provides a range of self-management tools to help members stay in control:

• Self-imposed deposit limit — set daily, weekly, or monthly limits on your deposits.
• Play time limit — limit your daily gaming session duration.
• Temporary account suspension — suspend your account for a set period, no questions asked.
• Self-exclusion — permanently close your account upon member request.

If you are concerned about your own gambling habits or those of someone you know, please contact our support team or visit the Responsible Gambling for more information and professional support resources.

12Terms Amendment & Applicable Law

Dewa89 reserves the right to amend, update or replace these Terms and Conditions at any time at our sole discretion. Any amendments will take effect immediately upon being posted on the platform. We will endeavour to notify members via the platform or email when significant changes occur.

Continued use of the dewa89 platform after any amendment to these terms constitutes full acceptance of the updated terms. It is the member's responsibility to review this page periodically to stay informed of the latest terms.

These Terms and Conditions are governed by and interpreted in accordance with the laws applicable in the jurisdiction where dewa89 operates. Any dispute arising from or in connection with these Terms and Conditions will first be resolved through dewa89's internal dispute resolution mechanism before being referred to an appropriate arbitration body.